Fri, Feb 26 2010
Bathgate based letting agent Castlebrae, has joined the Estate and Letting Agent Awards scheme which recognises the best agents around the UK.
The scheme measures the quality of customer service provided by agents through the letting process. Alistair McMurdo, Director of Castlebrae said "We take our levels of customer service very seriously because we know clients have a choice. We're very proud of the personal service we provide". The national scheme is backed by the Royal Institute of Chartered Surveyors (RICS) To win a Letting Agent of the Year Award, a firm has to demonstrate a consistently high level of service and, to achieve this, they must ensure that staff follow these standards of efficiency, good communication and transparency that differentiate the exceptional agent from the ordinary one. Phil Spencer, present of Channel 4's Location, Location property programme says "I've been involved with the scheme for 6 years now and absolutely believe it to be the most relevant in the current market. The fact that customers are the judges and they determine the winners makes the awards unique. The customers are the ones who experience the service levels of the agents on a daily basis, so they are in a unique position to assess their performance."
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