Strategic Transportation

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Strategic Transportation

Public Transport
This team provides public transport service information delivered via printed material, telephone and online timetables.

It also contracts local bus services to enhance those provided by the free market - about 20% of all bus services.

If you wish to discuss public transport access issues to your place of work contact Linda Fairclough, Public Transport Officer Tel: 01506 775289 or email linda.fairclough@westlothian.gov.uk

Road Safety and Traffic Management
This service deals with matters relating to road safety and traffic management such as waiting and loading restrictions, speed limits, on-street parking needs, disabled parking provision and new direction signs.

Contact Kevin Hamilton, Team Leader, Road Safety & Traffic Management, Tel: 01506 775301 or email kevin.hamilton@westlothian.gov.uk

Development Planning
The development planning section undertakes the following key tasks:

advises on transportation related development plan policies;
development and analysis of the West Lothian and Almondvale
traffic models;
analysis of traffic assessments;
parking standards and travel plans;
adoption of public roads and ensuring standards of roads are met by private developers;
represent transportation interests at planning application stage;
assessment and approval of road construction consents for developers, formal adoption of new roads;
management of the council's private road partnership scheme;
management of street traders' licence applications.

Contact: Jim Stewart, Team Leader, Development Planning, Tel: 01506 775295 or email jim.stewart@westlothian.gov.uk

Transportation Policy

The remit of the Transportation Policy team includes:

Input to the Regional Transport Strategy;
Maintaining the Local Transport Strategy;
Identifying & securing funding for transport projects;
Representing the council's transport interests on regional and national groups;
Capital programme development and co-ordination;
Partnership working to deliver major projects such as the reopening of the Bathgate - Airdrie railway and Forth Replacement Crossing;
Sustainable transport and travel plans.

Regional Transport Strategy
SEStran is the Regional Transport Partnership for South East Scotland. The Regional Transport Partnership can found online at www.sestran.gov.uk

Local Transport Strategy
The West Lothian Local Transport Strategy was last published in 2000. The next version is being drafted and is expected to go for public consultation during late 2009.

For local transportation policy issues contact Billy Thompson, Policy Manager, Tel: 01506 7752 or email billy.thompson@westlothian.gov.uk

Roundabout Sponsorship

With over 70 roundabouts across the area, West Lothian Council offers opportunities to advertise on its roundabouts. This affords excellent opportunities for large or small businesses/organisations to advertise 365 days a year at very affordable rates.

Contact Anne Sneddon on 01506 281833 or email anne.sneddon@westlothian.gov.uk

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Performance

Transportation Service Customer Feedback is available to download here.

Service Standards

We will ensure that we:

Give a full response to your question or complaint within five working days, if we cannot do so immediately. If we feel that your query requires more detailed research we will acknowledge your enquiry and notify you of the likely response timescale;
If there is a problem or delay in providing a response we will keep you informed;
Deal with your question, request or complaint fairly and sensitively;
Give everyone equal access to our services;
Acknowledge written complaints in line with our complaints procedure;
Answer Freedom of Information requests within 20 days;
Answer your telephone call promptly;
Will not keep you waiting for more than 15 minutes when you visit us;
Are welcoming, courteous, fair and respectful;
Give you as much information and immediate advice as possible;
Let you know what we can provide, who to contact and how to get in touch;
Provide good quality information that is suited to your individual needs.

Complaints, Comments and Compliments

If you are unhappy with the service or we have not done something we said we would, please let us know. Problems can arise without our knowledge so we welcome the opportunity to put matters right. We also like to hear when a service is delivered well. In both cases, we value your opinion!

In the first instance we would ask you to follow Financial Management's own complaints procedure. Most problems can be dealt with quickly by people closest to the situation

If you are unhappy with Financial Management's response then you can escalate your complaint through the council's formal procedures by downloading a "Points of View" leaflet.

Date of last update: 23/09/2011

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