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Commercial Waste

West Lothian Council runs a frequent service to collect refuse, waste paper and cardboard from commercial premises throughout the district. Those eligible are: Owners and users of commercial and other non-domestic premises such as those occupied by charities or voluntary groups, churches, schools and other educational establishments and hospitals.

West Lothian Council runs a service to collect commercial articles that are too large to be placed in your wheeled bin for all commercial properties within West Lothian. The commercial bulky uplift service costs £60 an hour

Contact Details - Commercial Waste
Telephone - 01506 777800
Fax - 01506 777833
Email - customer.service@westlothian.gov.uk
Address - Waste Management Services, Deans Depot, Nairn Road, Deans Industrial Estate, Livingston, EH54 8AY

Skip Permits
If you wish to hire a skip you must first obtain a permit from the Roads Maintenance Department within the Council.
We are currently developing a system to allow customers to pay for and obtain permits online. Currently all permits must be collected in person from the Roads Maintenance Department within Whitehill House.

Contact Details - Skip Permits
Telephone - 01506 775000
Fax - 01506 776568
Email - customer.service@westlothian.gov.uk
Address - Skip Permits, Roads Maintenance, Guildiehaugh Depot, Blackburn Road, Bathgate, EH48 2EB

Waste Minimisation
Business Gateway West Lothian provides access to the Green Business Partnership who can advise on ways to minimise waste within your business and cut costs.

Contact Details - Green Business Partnership
Telephone - 01506 777921
Fax - 01506 777909
Website - www.greenbusinesspartnership.org.uk
Address - Enterprise Centre, Almondvale Boulevard, Livingston, EH54 6QP

 

Service Standards

We will do the following:

  • Sell wheeled bins to customers. These may be 140 litre, 240 litre or 1100-litre capacity bins and are usually different from bins used for domestic refuse in that they are grey with a green lid;
  • Replace damaged or lost bins if paid for by the customer;
  • Provide those customers who have paid the annual charge with coloured stickers to attach to their bins as proof of payment;
  • Provide the service twice a week, on Monday and Thursday or Tuesday and Friday;
  • Empty wheeled bins, which have been left at the kerbside or other designated collection point and return them to the collection point;
  • Clean up any spillage caused by Council employees.

Performance

Current performance information will be available to download here shortly.

Complaints, Comments and Compliments

With effect from 28th March 2013, the Scottish Government, the Scottish Parliament and all Scottish Local Authorities are now required to use the SPSO Complaints Handling Procedure .

 

If you are unhappy with the service or we have not done something we said we would, please let us know. Problems can arise without our knowledge so we welcome the opportunity to put matters right. We also like to hear when a service is delivered well. In both cases, we value your opinion!

In the first instance we would ask you to follow Financial Management's own complaints procedure . Most problems can be dealt with quickly by people closest to the situation

If you are unhappy with Financial Management's response then you can escalate your complaint through the council's formal procedures by downloading a "Points of View" leaflet.

 

Date  of last update:  02/09/2013

 
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