Paying your Rates
This is a simple, safe and convenient way to pay your Business Rates. If you want to pay by direct debit please call the Revenues Unit on 01506 776982 to set up your direct debit over the telephone.
Your bank or building society offers you the security given by the Direct Debit Guarantee:
If the amounts to be paid or the payment dates change the council will notify you 5 working days in advance of your account being debited.
If the council, your bank or building society make an error you are guaranteed a full and immediate refund from your branch of the amount paid.
You can cancel a direct debit at any time by writing to your bank or building society. Please also send a copy of your letter to us.
In response to feedback from our customer survey we introduced an additional payment date option for direct debit payers.
Customers can now choose between a mid month or end of month payment date .
At any Council Information Service Office or the Post Office.
Armadale - 1/3 East Main Street
Bathgate - Lindsay House, South Bridge Street
Broxburn - Strathbrock Partnership Centre, 189a West Main Street
Fauldhouse - 10 Main Street
Linlithgow - County Buildings, High Street
Livingston - Carmondean Connected, Deans; or
- West Lothian Connected, Almondvale Centre
West Calder - 24-26 Main Street
Whitburn - 5 East Main Street
Opening times vary between Council Information Service Centres .
If paying at a Council Information Service Centre or Post Office please make sure that you or the person paying for you is given a receipt. You should keep the receipt in case you need it later. Please also make sure that the payment card is given back, as you will need this to make future payments.
If paying by cheque at a Council Information Service Centre it should be made payable to 'West Lothian Council'. If you are paying by cheque at the Post Office it should be made payable to 'Post Office Counters Ltd.' Your cheque should also be crossed and your Business Rates reference written on the back.
Over the telephone
Payments can be made using your credit or debit card; by telephone on 01506 775050
You can choose to receive your Business Rates bill electronically. The advantages of this are:
- faster ways of communicating with you;
- there is a reply to sender facility so you can email any questions you have back to the sender;
- you can help the environment;
- you can help us save money on paper, envelopes and postage;
- a link to our online payment facility.
If you would like to receive your Business Rates Bill electronically please let us know.
You can also pay your Business Rates online here. There is also a link to this facility through your e-bill.
Paying your rates on time
You must pay your rates as instructed in your bill. If you have not paid at least four of your monthly instalments by 30 September 2009, you will lose your right to pay in instalments. Also, if you miss two or more payments after 30 September 2009, you will lose your right to pay in instalments.
If you have chosen to pay your bill in one instalment, you must make this payment by 1 October 2009. If you do not, you will lose your right to pay in instalments.
If you lose your right to pay by instalments the council will send you a Final Notice. You will have 14 days from the date of the notice to pay the rates due for the year. If you do not pay as instructed the council would apply to the Sheriff for a Summary Warrant. A penalty of ten percent of the balance due will then be added to your account.
Changes in Circumstances
If for any reason your circumstances change then we would ask you to let us know so that we can keep our records as up to date as possible. We would ask you to either contact us or download, complete and return our enquiry form
Some reasons for a change may include:
- Moving In - If you have taken over a new property, please tell us your name and the date of entry to the property. We will then send you an enquiry form to complete.
- Moving Out - If you are a tenant in a rented property and are about to give up your tenancy, please contact us so we can finalise your bill.
- Selling your Property - Please get your solicitor to confirm: the date of sale; name and address of the buyer; the purchasing solicitor's name and address.
You can appeal against your rates charge if you believe we have not assessed the charge correctly. For example, if:
- the person named on the bill is not the ratepayer;
- the rateable value or net yearly value does not match the entry in the valuation roll (to see the valuation roll, please contact the Assessor for Lothian Joint Valuation Board);
- we have not worked out the rates correctly; or
- we have not awarded a relief or a reduction.
If you want to make an appeal, you must write to:
Revenues and Benefits Manager
St David House
South Bridge Street
You must continue to pay your rates if you appeal.