Accounts Payable

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Accounts Payable

The Accounts Payable Team are responsible for the payment of invoices on behalf of West Lothian Council. Invoices are paid to suppliers when a Council unit has received goods or services from the supplier. If you have supplied goods or services to the council and have a query about getting paid then Accounts Payable can help you.

Contact Details
Telephone - 01506 774 022
Fax - 01506
Email - accountspayable@westlothian.gov.uk
Address - West Lothian House, Almondvale Boulevard, Livingston, EH54 6QG

Payment Options
BACS (Bank Automated Clearing Services) or Cheque. The preferred payment option is BACS with electronic remittance, this forms part of the Council's commitment to electronic service delivery. Electronic remittance consists of email or fax. If you are not already using BACS then please contact us and we can make arrangements to set up BACS and electronic remittance for you.

If you change your bank, or contact details then we would ask you to let us know.

Construction Companies
Contractors and sub contractors in the construction industry who supply services to the council must be registered with HMRC's Construction Industry Scheme (CIS) before they can be paid by the council. Follow this link to find out more about registering with the Construction Industry Scheme. 

Service Standards

We will do the following:
  • Deal with your question or complaint fairly and sensitively;
  • Give a full response to your question or complaint within three working days, if we cannot do so immediately;
  • Give everybody equal access to our services;
  • Consult you to make sure we meet your needs;
  • Deliver 'best value' to our customers by paying them electronically and sending remittance advice (a notice that we have paid your invoice) electronically;
  • Aim to pay amounts invoiced correctly within 30 days (the timescale set under the Late Payments and Commercial Debts (Interests ) Act 1998);
  • Send out your remittance advice on the same day as we pay you;
  • Repay BACS (electronic payment) failures within three working days of them being reported;
  • Change any details we have on file,including changes to your bank details, address or payment methods, within three working days of receiving updated details from you;
  • Acknowledge written complaints on the day we receive them and clear up any complaint made in writing within five working days;
  • Monitor and record our performance against these standards.



Performance

Current performance information will be available to download here shortly.




Complaints

If you are unhappy with the service or we have not done something we said we would, please let us know. Problems can arise without our knowledge so we welcome the opportunity to put matters right. We also like to hear when a service is delivered well. In both cases, we value your opinion!

In the first instance we would ask you to follow PM&D's own complaints procedure. Most problems can be dealt with quickly by people closest to the situation

If you are unhappy with PM&D's response then you can escalate your complaint through the council's formal procedures by downloading a "Points of View" leaflet.




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