We will do the following:
- Deliver Best Value by paying customers electronically and sending remittance advice of payment electronically
- Pay amounts invoices correctly within 30 days
- Send out your remittance advice on the same day we pay you
- Repay electronic payment failures within three working days of failure being reported
- Change any details we have on file, including changes to your bank details, address or payment methods, within three working days of receipt
Accounts Payable Service Performance (2010/11)
Complaints, Comments and Compliments
If you are unhappy with the service or we have not done something we said we would, please let us know. Problems can arise without our knowledge so we welcome the opportunity to put matters right. We also like to hear when a service is delivered well. In both cases, we value your opinion!
In the first instance we would ask you to follow Financial Management's own complaints procedure . Most problems can be dealt with quickly by people closest to the situation
If you are unhappy with Financial Management's response then you can escalate your complaint through the council's formal procedures by downloading a "Points of View" leaflet.
Date of last update: 23/09/2011