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Procurement Services Service Standards

 

Procurement Services is a Council wide support service whose principal activity is to satisfy the supply and service needs of West Lothian by following internal rules such as Standing Orders and ensuring compliance with UK and EU Procurement Directives when tendering for contracts, we secure competitive prices and advantageous terms and conditions and demonstrate probity. Our vision ?Supporting front-line services by providing a professional, customer focused, Purchasing Service? In order to achieve this we aim to:
  • Process PECOS orders routed to Procurement for existing suppliers within one working day.
  • Process PECOS orders routed to Procurement for new suppliers within three working days of receipt of a valid new supplier form (SF01)
  • Source non-contracted goods within 2 working days.
  • Ensure that all Council Procurement is carried out in accordance with EU Procurement Directives, International Trade Treaties, UK & Scottish legislation and Council Standing Orders in order to demonstrate Best Value and to ensure transparency
  • Ensure that all stakeholders are treated courteously by helpful well informed staff
  • Consult with customers to ensure that the goods and services covered by the contracts we procure meet their needs.
  • Consult with customers to agree a timescale for tendering procedures.
  • Consult with customers to monitor and review supplier performance.
  • Deal with concerns and complaints about our services within 10 working days.
 
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