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A membership based, not for profit organisation, created in 1988 by 14 leading European businesses, with a mission "To be the driving force for sustainable excellence in Europe" and a vision of a world in
which European organisations excel. It is the owner of the EFQM Excellence Model® and manages the European Quality Award process, plus provides a portfolio of services for its members. Based in Brussels with members and valued partners situated in every geographical region across the globe, EFQM helps European businesses make better products and deliver improved services through the effective use of leading edge management practices. They concentrate on serving members information and networking needs and manage and direct the prestigious European Quality Awards and Levels of Excellence and run training courses, workshops, work groups and special projects on many different types of business improvement disciplines, tools and techniques. www.efqm.org
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